General Terms and Conditions
1. Introduction
Terms and Conditions (Version 6.0 - 26 September 2024)
1. General Introduction, definitions, and stipulations
1.1. SCGO Limited, a company duly incorporated and registered on 23 December 2008 under the
laws of Malta, with Company Registration No.C45929, and having its registered office and
business address at Luxe pavilion 2nd level, Diamonds International Building, Portomaso, St.
Julian’s, STJ 4010 Malta.
1.2. These rules are the terms and conditions constituting the complete, final and exclusive
agreement between the Account Holder (“you”) and the Operator and governing the
contractual relationship between the Operator and the Account Holder. These rules
supersede and merge all prior agreements, representations and understandings between the
Account Holder and the Operator. By opening an Account with the Operator, registering,
logging-in, using the Services, participating in the games, or accepting any Prize, a visitor or
an Account Holder fully understands and agrees:
i. to become a party to these Terms and Conditions;
ii. that he/she has read, understood and will be adhering to these Terms and
Conditions; and
iii. that he/she shall abide by these Terms and Conditions.
1.3. The Operator may update, amend, edit, and supplement these rules at any time. Any material
change to these rules shall be notified in advance by the Operator to the Account Holder,
before coming into effect and will require your consent. If you do not agree with the
amendment(s) to these rules, you will not be permitted to continue using the Services, but
you shall be allowed to withdraw deposits made. All references in these rules to the singular
shall include the plural and vice versa. All references to “the” shall include “a/an” and vice
versa.
1.4. An “Account Holder” or a “Customer” is an individual having a contractual relationship with
the Operator by creating an Account on its Website.
1.5. An “Account” is an account held by an Account Holder, for bona fide transactions, with a
strict aim to establish a normal commercial relationship with the Operator and with the strict
purpose of conducting betting and other gaming and gambling transactions.
1.6. The “Contract” is the contractual relationship between The Operator and an Account Holder
and shall be constituted under and governed by these rules, i.e. the “Terms and Conditions”.
1.7. The “Governing Authorities” are the relevant authorities of Malta.
1.8. The “Governing Law” is the law of Malta.
1.9. The “Place of the Contract” is Malta.
1.10. The “Regulator” is the Maltese Gaming Authority (“MGA”), which is a regulatory authority
established by Maltese law to govern all forms of gaming in Malta. For more information,
please go to www.mga.org.mt.
1.11. The “Website” is the internet gateway accessible through the internet address
www.highbet.com where all current and relevant information regarding the Operator’s
operations is published, and through which the Services are provided to the Account
Holders.
1.12. The “Services” are the gaming and betting offers provided by the Operator to the Account
Holder through the Website.
1.13. The “Gaming and Betting Duty” refers to the special tax applicable on gaming and betting in
Malta.
1.14. A “Card” refers to all types of cards with a function of “payment”, “charge”, “debit”, “credit”,
“virtual” and/or similar.
1.15. A “Payment Solution Provider” is an intermediary acting as a payment agent for various
different payment methods.
1.16. A “Financial Institution” is a bank and/or other institution regulated by an applicable
domestic financial services Act or similar.
1.17. “Force Majeure” refers to any occurrence or condition beyond one’s reasonable control
which leads to a delay or default in the performance of the affected party’s contractual
obligation and shall, for the purposes of these rules, include Acts of God, government
restrictions (including the denial or cancellation of any necessary licence where such denial
or cancellation is made through no fault of the affected party), wars, outbreak of hostilities,
riots, civil disturbances, insurrections, acts of terrorism, fire, explosions, floods, theft,
malicious damage, strikes, lockouts, and/or any other cause beyond the reasonable control
of the party whose performance is affected.
1.18. “Client Application” shall mean the web browser application opened by the Account Holder
in order to use the Services.
1.19. “Software” shall mean all software used by the Operator to offer and/or operate the Services
and/or run the Client Application.
1.20. A “Prize” is an amount, a bonus or a reward that can be won by the Account Holder.
1.21. An “Inactive Account” is an Account, which has not recorded any log-in and/or log-out for a
period exceeding 12 consecutive months.
1.22. A “VFA” means a virtual financial asset (VFA) that is intrinsically dependent on, or utilises,
distributed Ledger Technology.
1.23. All trademarks, service marks and trade names as well as images, graphics, text, concepts or
methodologies (collectively the “Intellectual Assets”) found on the Website, the Client
Application and the material contained therein are the exclusive property of the Operator
and/or the Operator’s suppliers and partners. The Account Holder is not entitled to exploit
or otherwise use any Intellectual Asset for whatever purpose, except for what is allowed by
law.
2. Licences
2.1. The Operator is duly licensed in Malta and is regulated by the MGA to provide the following
products: casino, fixed odds betting, controlled skill games and peer-to-peer poker and bingo.
under its MGA Gaming Service Licence, No MGA/B2C/292/2015, issued 01.08.2018 (the
“Licence”).
3. Account Rules
3.1 Creation of a Highbet Account
3.1.1 An individual cannot participate in a game for money unless that
individual is an Account Holder. To be registered as a Customer, an
individual must register personally and submit an application for
registration. The following information must be provided:
a. date of birth and valid identification documents, showing
that the Customer is over eighteen (18) years of age or the
applicable legal age of majority as stipulated in the
jurisdiction of your residence (identification documents);
which must be submitted include: copy of a valid identity
card, passport, residency card or driving licence.
b. Customer’s first and last name
c. Customer’s full residential address
d. Customer’s valid email address and contact number;
e. and a username and a password.
If the funds originate from a VFA, then proof of control over the VFA wallet need to
be provided in addition to the above information. Re-verification of the player’s
control over such wallet shall be carried out on a risk sensitive basis, in accordance
with applicable AML/CFT obligations. Provided that the Operator reserves the right to
request further information and/or documentation before formalising registration of
an Account. No withdrawal may take place before the player’s control over the wallet
has been verified.
3.1.2 An individual applying to become an Account Holder warrants and
represents not to be under the age of eighteen (18) years. Minors cannot
register as a customer and cannot hold a Highbet account. The Operator
reserves the right to request additional proof of age and perform
additional checks in order to verify the information provided. An Account
may be suspended until satisfactory proof of age is provided.
3.1.3 An individual applying to become an Account Holder furthermore
warrants and represents:
a. to be a physical person (a legal entity will not be
accepted as an Account Holder)
b. not to be a resident of restricted jurisdictions, namely
Albania, Afghanistan, Antigua and Barbuda,
Australia, Belgium, Bulgaria, Cayman Islands, Croatia,
Cuba, Cyprus, Czech Republic, Germany, Greece,
North Korea, Denmark, France, French Guyana,
French Polynesia, French Southern Territories,
Guadeloupe, Hong Kong, Hungary, Iran, Iraq, Ireland,
Israel, Italy, Japan, Kahnawake, Libya, Macau,
Martinique, Mayotte, Montenegro, Myanmar,
Netherlands, Netherlands Antilles, Philippines,
Poland, Portugal, Réunion, Romania, Russia, San
Marino, Saudi Arabia, Serbia, Singapore, South
Africa, Spain, Sweden, Switzerland, Sudan, Syria,
Taiwan, Turkey, Uganda, Ukraine, USA and all US
territories, Vietnam, Vatican City, Yemen, and/or any
other jurisdiction from where use is so prohibited.
(Please be aware of particular country exclusions for
Virtual Slots, and Poker)
c. not to be a professional player in any sport,
competition, or league where The Operator offers
betting
d. not to be restricted by limited legal capacity
e. not to be acting on behalf of another party
f. not to be classified as a compulsive problem gambler,
and/or be included (whether voluntarily or
involuntarily) on any register or database of excluded
Customers
g. not to be depositing monies originating from criminal
and/or other illegal activities
h. not to be depositing monies through a Card which
the Account Holder is not authorised to use and/or
utilizing a Card in a jurisdiction in which betting and
gaming are prohibited
i. not to be conducting criminal activities whereby an
Account is directly or indirectly involved
j. not to use the Services if it is illegal in his/her country
of residence or otherwise restricted for him/her to
open a gaming account, purchase or use services
from the Operator and/or otherwise participate in
the games offered. It is the Account Holder’s
responsibility to ensure his/her use of the Operator’s
Website and Services is legal from the territory in
which you are making use of the Services;
k. not to find the Website or the Services offensive,
objectionable, unfair, nor indecent; and
l. l. to maintain his/her Account details up-to-date in
terms of the following: first and last name, country of
residence, valid email address and phone number.
3.1.4 An individual applying for an Account acknowledges and accepts:
a. all definitions and stipulations as stated under these
rules
b. these rules as currently published on the Website, as
well as any possible future changes to these rules
c. that the Place of the Contract is Malta; and
d. that the Contract is governed by: (i) these rules as
published in English; (ii) any regulatory provisions or
other decisions made from time to time by the
Governing Authorities; and (iii) the Governing Law of
the Place of the Contract.
3.1.5 An individual applying for registration warrants and represents that any
information provided in their application form is true and correct. Failing
this, the Operator will not register the individual, and where that
individual has already been registered, the Operator will block the
Account when it becomes aware or reasonably suspects that the
individual has provided false information when registering as a Customer,
without prejudice to taking such other steps as may be required in terms
of AML legislation. If there are no impediments to the Customer being
refunded any amount remaining in his Account, such amount shall be
refunded when the Account is closed and the Operator shall not be
obliged to refund any amounts lost and may not pay out any winnings
made.
3.1.6 Individuals not being Account Holders, but who have contacted the
Operator requesting to be excluded from any gaming activity, will not be
accepted to register as an Account Holder unless and until the Operator
receives a request in written or electronic format from the same
individual asking for his previous request to be ignored.
3.1.7 The Operator reserves the right to refuse the registration of any
individual for any reason, at its sole discretion. Any contractual
obligations already made will be honoured.
3.2 Management of an Account
3.2.1 The Operator always reserves the right at its own discretion to:
a. decline to open an Account and/or to close an existing
Account without any explanation whatsoever
b. decline to accept deposits without any explanation
whatsoever
c. deal with bets containing obvious price or terms errors as per
section 13 of these General Terms and Conditions
d. cancel the bets even after the end of the event if these bets
are won by the User as a result of a technical failure.
e. request documents to verify: (i) the identity of the Account
Holder, (ii) his/her authorization to use a specific Card and/or
(iii) other facts and information provided by the Account
Holder. Such request may be made at any given moment and
the Operator reserves the right to suspend an account
pending investigation.
f. transfer and/or license, without prior notice, data regarding
an Account Holder to any other legal entity, in any country,
ultimately managed and controlled by SCGO Limited, subject
to the Operator guaranteeing that the said data at all times is
transferred and managed in accordance with applicable laws,
data protection acts and/or similar.
g. transfer and/or license, without prior notice, the rights and
liabilities regarding an Account Holder to any other legal
entity, in any country, ultimately managed and controlled by
SCGO Limited, subject to the Operator guaranteeing the
liabilities being honoured.
h. hold and manage funds belonging to Account Holders in
accordance with generally accepted guidelines for cash
management regarding such funds; this may include a
Financial Institution and/or a Payment Solution Provider
being entrusted to hold funds in the name of and/or for the
benefit of Account Holders, as approved by the Regulator;
i. not to find the Website or the Services offensive,
objectionable, unfair, nor indecent; and to maintain his/her
Account details up-to-date in terms of the following: first and
last name, country of residence, valid email address and
phone number.
j. forfeit and/or confiscate funds available on an Account
and/or refuse to honour a claim, in the event that, directly or
indirectly: (i) these rules have been violated; and/or (ii)other
unauthorised activities have occurred in connection with a
betting event and/or the operation of an Account (such as,
but not limited to, breach of the law or other regulations,
breach of a third party’s rights, fraud, and cheating).
k. suspend and/or cancel the participation of an Account Holder
in the games, promotional activities, competitions or other
services, whenever the Operator is of the opinion that there
are legitimate concerns that an Account is, has been, or may
be used for illegal, fraudulent or dishonest practices.
l. suspend and/or cancel the participation of the Account
Holder in the Services, and/or forfeit and/or confiscate funds
available on their account if the Account Holder is found
cheating, or if it is determined by the Operator that the
Account Holder has employed or made use of a system
(including machines, robots, computers, software or any
other automated system) designed to defeat or capable of
defeating the Client Application and/or Software. The
Operator is committed to detect and prevent software
programs which are designed to enable artificial intelligence
(“AI Software”) to play on ITS website(s) including but not
limited to opponent- profiling, Customer collusion; robots,
other ‘cheating’ software or anything else that in our
reasonable opinion distorts normal game play and enables
the Customer to have an unfair advantage over other
Customers. You acknowledge that the Operator will take
measures to detect and prevent the use of such programs
and AI Software using methods (including but not limited to
reading the list of currently running programs on a
Customer’s computer) and the customer agrees not to use
any AI Software and/or any such programs.
m. suspend and/or cancel the participation of Account Holder in
the Services, and/or forfeit and/or confiscate funds available
on their Highbet Account if there is evidence that multiple
accounts have the same credit or debit card or e-payment
account, and/or have registered, or accessed the account, or
placed bets using the same mobile phone
device/account/number.
3.2.2 The Operator warrants and represents at all times to:
a. manage funds belonging to Account Holders in a secure and
appropriate manner; and/or
b. absorb the cost of and pay the Gaming and Betting Duty, as
applicable, at the Place of the Contract
c. manage data regarding an Account Holder in accordance with
applicable laws, data protection acts and/or similar
d. not offer contingencies to customers to proceed to any fund
transfer between customers’ accounts.
3.2.3 The Operator shall keep Account Holders’ funds separate from the
Operator’s own funds in a client account held with a Financial
Institution approved by the Regulator. Provided that fees and any
other charges deducted from a Customer’s account in line with these
terms and conditions shall not be considered to amount to
Customer’s funds once these have been deducted.
3.2.4 An Account does not accrue interest. The Account Holder shall not
treat the Operator as a financial institution and the Operator does not
offer credit services.
3.2.5 An Account Holder can only hold one account at a time. The Operator
has systems in place to detect identical or similar player details, as
well as other mechanisms such as systems detecting the use of the
same internet protocol address and, or device identifier and, or SIM
card identifier by different players. In the event that this rule is
breached and the Operator’s systems do not detect appropriately,
the Operator reserves the right to block and/or delete the
superfluous account(s) held by the Account Holder in breach of this
clause, and reallocate all the funds to a single account. No bonus
given to the superfluous account(s) will be reallocated.
3.2.6 An Account is non-transferable. It is prohibited for Customers to sell,
transfer or acquire accounts from or to other Customers. Funds
cannot be transferred between accounts.
3.2.7 An Account Holder shall not allow any other individual, including any
minor, to use or reuse its account, access and/or use any material or
information from the Website, accept any Prize, or access and/or
participate in the Services.
3.3. Chargebacks
3.3.1. Subject to the sub-clauses below and without prejudice to the
Operator’s right to seek redress under any applicable legislation,
regulation, enactment or policy, or under any other provision of these
rules, the Operator shall have the right to block an Account when a
chargeback has been requested in relation to that Account
3.3.2. When a chargeback has been requested, The Operator will send a
“Chargeback Notice” to the Account Holder at the email address
mentioned in the Account Holder’s details, in order to seek
confirmation of the Account Holder’s identity and of the payment
method used to credit to the Account Holder’s account any funds
entirely unrelated to a chargeback (“Untainted Funds”).
In the absence of confirmation by the Account Holder of the Account
Holder’s identity and of the payment method used to credit Untainted
Funds to the Account Holder’s account, following a Chargeback
Notice, the Operator will send two written reminders to the Account
Holder at the email available to it, each of which will be subject to a
processing fee of fifty (50) EURO drawn on any Untainted Funds.
3.3.3. Where an Account has been blocked due to a chargeback and the
Account Holder has not:
a. logged in to the Account for a period of thirty (30)
consecutive months; or
b. confirmed to the Operator his identity and the details of the
payment method used to credit Untainted Funds to the
Account Holder’s account and then requested a withdrawal;
any Untainted Funds on the Account will be treated as
though they were funds on an Inactive Account and the
terms and conditions relating to Inactive Accounts shall
apply.
3.3.4. In case of VFAs, if control over the wallet cannot be verified, any
pending transactions shall be frozen, if a player claims to have
deposited from such address within fifteen (15) days, the amount
may be assigned to such player’s account if control over the wallet
is fully verified.
3.4. Self-exclusion
3.4.1. For any Customer wishing to limit their gaming, Highbet provides an
option for Customers to exclude themselves definitely or
indefinitely; and such limits apply for all games offered by the
Operator within the same website, being all games across all
verticals. You can send us an email to [email protected] to request
a self-exclusion period or threshold and/or to increase the definite
period of self-exclusion. Alternatively, the Account Holder can
access his/her personal Highbet account and from the “Self-Exclusion”
section of “My Profile” menu select the preferred period for selfexclusion and “Save” it.
3.4.2. Self-exclusion is a formal process at Customers’ own discretion to be
barred for a definite (6 months, 1 year, 2 years, 5 years) or indefinite
period. Self-exclusion request from the Customer, as well as
requests to lengthen definite periods of self-exclusion or make such
period indefinite shall become effective immediately.
3.4.3. Once you begin your Self-Exclusion, you will no longer be able to
deposit funds or play in any of our products, being all games across
all verticals on this website. If you are holding other accounts with
other websites operating under the same license from which you
would not have elected to self-exclude and you do not send an email
notice requesting self-exclusion from such other websites your
accounts with such other websites shall remain open. You won’t be
able to open another account on the website from which you would
have self-excluded, however, you will be able to withdraw any
balance you may have on your account and any ongoing bets will
remain active and any winnings will be paid on termination of the
event. Accounts will not be automatically reopened following the
expiry of the duration of the exclusion period and Customers are to
make a request by email, requesting the reopening of the account.
3.4.4. Once the self-exclusion period becomes effective, it cannot be
decreased or revoked by highbet.com for any reason other than
pursuant to an email request of the Customer.
3.4.5. Customers who have self-excluded for a definite period of time may
decrease the period of self-exclusion or revoke the self-exclusion
altogether, by sending the Operator an email containing such
request. The decrease or revocation may only take place after
twenty-four (24) hours from when the Operator has received such a
request by email. Customers having self-excluded for an indefinite
time may also, by email, request the revocation of the exclusion,
provided that the revocation shall only take effect after seven (7)
days from when the Operator would have received such email.
3.4.6. The Operator shall not accept a deposit and/or wager from an
Account Holder contrary to the exclusion set by themselves.
3.4.7. Customers should withdraw the available balance on their Account
before electing to self-exclude, however should an Account be
excluded and a balance is still available in the Account, the Customer
shall be contacted by our customer support notifying you that a
balance is still available in your Account and you shall be requested
to provide details for the withdrawal of such pending amounts. If the
Account Holder cannot be satisfactorily contacted, the outstanding
balance shall remain on the Account in the inactivity fee referred to
in Section 3.7.2 shall be charged as of the second month following
the lapse of the exclusion period.
3.4.8. We take all reasonable steps to ensure that the self-exclusion
procedure is adhered to and we shall use all reasonable endeavours
to ensure that no promotional material is sent to Customers who
have excluded themselves from playing. If the Operator suspects
that the Customer has more than one registered account, the
Operator has the right to close the additional account/s, terminate
any bets and attempt to return the funds to the Customer. However,
the Customer accepts that the Operator is in no way responsible
towards the Customer or any third party if they continue to play with
any additional accounts, in relation to which they would have
changed any registration details (including cases in which the
Customer opens an account with the same details but inserted
differently in the registration form) or if publicity material is
inadvertently forwarded to him. The Operator also strongly
recommends that the Customer seeks urgent professional
assistance if they find a way to continue playing during the selfexclusion period.
3.4.9. A self-exclusion shall not be applied to accounts held by the Account
Holder with other brands and websites operated under the Licence.
3.5. Deposit, Bet and Time Limits, Time Out and Reality Check
3.5.1. At the registration process, and at any time after it, Highbet provides an option for
Customers to set a limit on the amount that may be deposited. If a Customer does not
establish any limits, the Operator shall impose deposit limits as Euro 300 per day; Euro
500 per week and Euro 1,000 per month.
3.5.2. If the Account Holder wishes to set a deposit limit over a specified period of time
(daily, weekly, monthly), the Account Holder can access his/her personal Highbet
account and from the “Deposit limit” section of “My Profile” menu select the
preferred amount to deposit over a day, week or month and “Save” it.
3.5.3. The system provides players with the possibility to revise applicable deposit limits at
any time. Any change which would make deposit limits more stringent than set are
put into effect immediately upon request to the Operator, whilst a request to
decrease the stringency of any limit or to remove the limit altogether will not be
effective before the lapse of twenty-four(24) hours from the day on which the request
is made, without prejudice to responsible gaming analysis as the Operator implements
in terms of the Responsible Gaming Policy as well as to application of source of funds
verification as the Operator in its discretion may implement pursuant to a risk-based
approach. Requests in terms of this section are to be made either through the system
(using the settings in the account profile) or by contacting the Customer Support
through [email protected].
3.5.4. If the Account Holder wishes to set a bet (wager) limit the Account Holder can access
his/her personal Highbet account and from the “Bet limit’ section of “My Profile” menu,
select preferred Maximum Single Bet and/or Maximum Daily Bet and “Save” it. Subject
to deposit limitations as applicable, revisions to wager limits shall be applied to the
Account immediately upon request.
3.5.5. The Operator shall not accept a deposit and/or wager from an Account Holder
contrary to a limit set by themselves.
3.5.6. From the Account Settings Customers can apply a Time Out to their account, which
would result in a temporary block of 24 hours, one week, one month or two months
in order for the Customer to take a temporary break from their gambling. Decrease to
the time out period, or its removal shall be effective only after the lapse of not less
than twenty-four(24) hours from the day on which the B2C licensee receives the
notice, while an increase will be applied to the account immediately upon request.
3.5.1. Any limits and revisions thereto shall not be applied to accounts held by the Account
Holder with other brands and websites operated under the Licence.
3.6. Operator-imposed exclusion
3.6.1. The Operator reserves the right, in accordance with the Responsible
Gaming Policy, to exclude Customer Accounts in relation to which
highbet.com establishes sufficient reasons to suspect a gambling
problem, and in so doing shall exclude the Customer from all
accounts opened across all websites operating under licence
MGA/B2C/292/2015. The exclusion in accordance with this
paragraph shall be withdrawn by the Operator at its discretion after
being satisfied that there no longer exist sufficient reasons to
suspect a gambling problem. The Operator may, in such cases also
proceed to close the Account.
3.6.2. If the Operator believes that a Customer’s gambling will cause them
financial or personal difficulties, the Operator reserves the right to
close the Account.
3.6.3. If the Account having been closed for reasons established in this
section carries a balance, the Operator shall employ all efforts to
remit the funds to the Customer using the payment details available
to it, and if remittance is not possible for any reason shall contact
the Customer to provide payment details.
3.7. Inactive Accounts
3.7.1. An “Inactive Account” is an Account, which has no record of any login and/or log-out for a period exceeding twelve (12) consecutive
months.
3.7.2. The Customer will be notified, no less than thirty (30) days before
their account is due to become inactive, that their account is due to
become inactive, and reminding the player of consequences thereof
namely that as of the thirteenth month an inactivity fee of five Euro
(€5) per month shall be charged.
3.7.3. The Operator shall close the Inactive Account once the account
reaches zero balance, or pursuant to the Customer withdrawing the
balance of funds on his Account and not registering an activity within
thirty (30) days following the notice referred to in 3.7.2.
3.7.4. If the balance on the Account is not withdrawn pursuant to the
notice referred to in 3.7.2, and no transactions have been recorded
on an Account for a total period of 30 consecutive months and the
Account still has a balance following the application of the inactivity
fee, the Operator shall send the Customer a final notice regarding
the dormant status of the Account, notifying him/her that the
Account will be closed and any remaining funds will be kept by the
Operator for a period of five (5) years from date of final notice,
during which period the Customer can send the Operator payment
instructions.
3.7.5. The Customer acknowledges that it is its responsibility to order a
withdrawal of funds and the Operator shall not be responsible to
effect a transfer of the balance to the Customer.
3.7.6. The Operator shall only send the two notices mentioned in this
section and no reminders shall be sent in between the notices. It is
the Customer’s responsibility to ensure that contact details are kept
up to date and failure to receive notices for default in updating
contact details shall not result in liability of the Operator.
3.7.7. If the Customer is not eligible to conduct a withdrawal in terms of
law or in terms of any of the Operator’s procedures, terms and/or
conditions, the fact that the Customer’s account is due to become
inactive or dormant does not in any way change that Customer’s
ineligibility to conduct the withdrawal.
3.7.8. Should an account be blocked or excluded and a balance is still
available in the account, you shall be contacted by our customer
support notifying you that a balance is still available in your account.
You shall be requested to provide details for the withdrawal of such
pending amounts. If the Account Holder cannot be satisfactorily
contacted, the outstanding balance shall be remitted to the MGA.
3.8. Closure of an Account
3.8.1. An Account Holder may close their Highbet Account at any time by
contacting Highbet's Customer Support using [email protected] email address. You shall be asked to confirm whether you would like
to close your Highbet Account or alternatively if you would like to selfexclude.
3.8.2. Should the Account Holder elect to proceed with closure of the
Account, any funds in the Account will be remitted to the Account
Holder. If the Account Holder confirms that he/she wants to selfexclude and not close the Highbet Account, the terms relating to selfexclusion shall apply to the relative Account.
3.8.3. Should an existing account be closed, any obligations already
entered into will be honored.
3.8.4. You should withdraw all funds on your account before you proceed
with closure, however, Account Holders who wish to recover funds
held in a closed or blocked account are advised to contact Customer
Support.
3.8.5. This section is without prejudice to all instances in which the
Operator may close or block an Account, and furthermore without
prejudice to AML legislation preventing the Operator from blocking
or closing.
4. Payment Rules
4.1 Deposits to and withdrawals from an Account shall at all times be made through a
Financial Institution or a Payment Solution Provider. Procedures, terms and
conditions, availability, and duration for deposits/withdrawals may vary depending on
time as well as the country and Financial Institution in question. Current advice is
available when logged in on the Website under the headings “Deposit” or
“Withdrawal”. Though the Operator reserves the right to request completion of a
Know Your Customer (KYC) process right after the first deposit effected to the
Customer’s account, in order to carry out the necessary verifications, it is generally
done during the first withdrawal request.
4.2 Customers have no right to expect interest on deposits.
4.3 At the first withdrawal request, all the Customers undergo the KYC procedure,
meaning that they should provide valid identification showing that the Customer is
over eighteen (18) years of age or the applicable legal age of majority as stipulated in
the jurisdiction of their residence. Identification documents to be submitted include:
copy of a valid identity card, passport, residency card or driving license. The provided
identification document shall include name, surname, residential address and date of
birth of the Customer allowing the licensee to verify their identity.
4.4 The Operator will not honour a withdrawal request which exceeds two thousand Euro
(€2,000) (or its equivalent under the operational currency) to an Account Holder out
of their player’s account before the Account Holder’s identity, age and place of
residence have been sufficiently verified.
4.5 The Operator shall also perform identity verification procedures and source of funds
verification for cumulative deposits exceeding €2,000 (or its equivalent under the
operational currency) having been effected over a rolling period of 180 days. Pending
appropriate verification, the Account shall be suspended from deposits and
withdrawals, and should verification documentation not be provided within thirty (30)
days of the request, the Account shall be blocked.
4.6 Withdrawals are only remitted to the same account from which the deposits from the
Customers were done. In the event, if it is not possible, the Operator shall verify that
the alternative account provided by the Customer is secure and belongs to the same
Customer.
4.7 The Operator does not accept cash funds sent or delivered directly to the Operator or
a Payment Solution Provider.
4.8 The Operator will credit to the Account all funds received by the Operator from or on
behalf of the Account Holder, or owed by The Operator to the Account Holder.
5. Method of payment/withdrawal from/to the Account
5.1 An Account Holder is only allowed to:
a. make deposits to his account with his personal Card or via his personal account
created with one of the Financial Institutions or their licensees
b. request withdrawals of funds held on his Account to his personal account created
with one of the Financial Institutions or their licensees.
5.2 An Account Holder is responsible for providing The Operator with the correct details of
his personal account for the purpose of withdrawals from his Account.
5.3 An Account Holder must not allow third parties to use his account to make deposits to
or withdrawals from his account.
5.4 It is the Account Holder’s sole responsibility to ensure that they comply with the above
provisions.
5.5 The Operator shall not accept a wager from an Account Holder unless an Account has
been established in the name of the Account Holder and there are adequate funds in the
Account to cover the amount of the wager, or funds necessary to cover the amount of
the wager are provided in an approved manner.
5.6 The Operator shall not deal with the credit balance of an Account except when the
balance of an Account may turn negative in case of chargeback.
5.7 Withdrawals from an Account are made through payments addressed to the Account
Holder or transferred to a bank account held in the name of the Account Holder, as
advised by the Account Holder. Whenever possible, the Operator will restrict
withdrawals to be made only to the same account utilised by the Account Holder to
make deposits.
5.8 When an Account Holder wishes to withdraw funds, they have deposited into their
Account but have not wagered in any game or sport betting offer, the Operator reserves
the right to refuse to transfer the funds to another bank account than the one the funds
originated if the Operator suspects fraud and/or money laundering.
5.9 Depending on the payment method chosen by the Account Holder, minimum and/or
maximum deposit limits may apply.
5.10 To withdraw an amount from the account, the Account Holder must complete the
following steps.
c. Choose Payment in the Account section.
d. Choose payment system.
e. Provide the required personal data and indicate the amount.
f. Press Confirm. A message confirming the payment will then
appear.
5.11 The withdrawals will be remitted only to the same account from which the funds
originated within (5) working days after receipt of the request, without prejudice to
situations when such timeframe is not practicable and to delays of the Financial
Institution or Payment Solution Provider.
5.12 There can also be limitations for withdrawals imposed by the Financial Institution or
Payment Solution Provider.
5.13 The identity of Customers will be verified on the first withdrawal request and on
cumulative withdrawals of €2.000.
5.14 No cash deposits / withdrawals will be effected.
5.15 The Operator may, at its discretion, delay and/or block an Account, including the
processing of a withdrawal request, as may be necessary in order to perform measures
necessary in terms of AML legislation, and for the prevention of fraud and other criminal
activity, and to comply with the same.
5.16 Here are the payment systems that are integrated with the Operator. Each of them
has its own rules listed below.
5.17 The Operator provides its clients with many payment options, the majority of which
are listed as follows with descriptions:
Ecopayz
Visa, Mastercard
Skrill
Rapid Transfer
Neteller
Moneybite
5.18 The Operator reserves the right to charge the Account Holder for administrative costs
resulting from withdrawals made by the Account Holder, as indicated on the Website.
5.19 Placing a bet through the Internet may be illegal in the jurisdiction in which an Account
Holder is resident and/or domiciled; if so, the Account Holder is not authorised to use a
Card for the purpose of placing a bet.
5.20 The participation of an Account Holder in the Services in a jurisdiction where such
participation is prohibited by law shall not affect any stakes or payment made to and
accrued for the benefit of The Operator.
5.21 The Operator, MGA or any Governing Authority can monitor or request to review all
transactions to prevent money laundering. All suspicious transactions detected by the
Operator will be reported to the Governing Authorities.
5.22 All transactions are checked to prevent money laundering.
5.23 It is the sole responsibility of the Account Holder to pay and proceed with all necessary
diligence in relation to taxes on any Prize, if and where applicable.
5.24 It is unlawful to deposit money from ill-gotten means.
6. Security Rules
6.1. The Operator upholds strict confidentiality regarding all relations with the Account
Holder. However, if required by the Governing Authority, a judge or, when required to
do so by law, another public authority, and/or in the event of an Account Holder violating
these rules, data can be disclosed to a third party for investigation purposes.
6.2. The Account Holder is given a personal account number. The Account Holder chooses a
password and a username. It is the Account Holder’s own responsibility not to share this
information. If the Account Holder has reasons to believe that others have become aware
of this information, the Account Holder should immediately contact The Operator’s
Customer Support and a new password will be issued. The Operator is not required to
maintain usernames or passwords. If the Account Holder misplaces, forgets, loses, or
shares with a third party their username and/or password, or is otherwise unable to enter
the Website or any Service for any reason other than The Operator’s error or fault, the
Operator will not be responsible and will not be held liable for any claim regarding that
Account.
6.3. All telephone communications between the Account Holders and the Operator are
recorded for security and training purposes and/or compliance with accounting and
finance regulations.
6.4. All electronic communications between the Account Holder and the Operator are kept
on record for compliance with accounting and finance regulations.
6.5. Card deposits may, from time to time, be partially and/or fully declined subject to certain
security systems managed in collaboration with a Payment Solution Provider and/or a
Financial Institution. Such security measures may decline Cards that are legitimate, but
which nevertheless it may not be possible to process at a particular time. The Operator’s
options.
6.6. Digital wallet is used for both deposits and withdrawals. There are many options for
funding the eWallet account, including free debit card deposits, local bank deposits,
credit cards, international bank transfers and many other local services that greatly
simplifies the process of making online payments, while ensuring utmost security with
every transaction. It is available for deposits and withdrawals.
6.7. A prepaid card is available for deposits and withdrawals and you will also need to create
your own paysafecard account. Personnel do not control the said systems, nor do they
have any knowledge of the reasons for any deposits being declined.
6.8. The Operator may request documents to verify the identity of the Card user and/or
authorisation to use a specific Card and/or other facts and information provided by the
Account Holder before expediting deposits and/or withdrawals. This may cause slight
delays. From time to time, chargebacks are received and these will be treated in
accordance with the Operator procedures.
6.9. It is illegal to use and/or abuse an error or an instance of incompleteness on the Website,
and/or in the Client application, and/or in any of the Software and/or Services provided
on the Website. Should the Account Holder detect or become aware of such an error or
incompleteness, they shall:
a. refrain from taking any advantage whatsoever thereof
b. keep strictly confidential such error or incompleteness
c. upon detection or becoming aware of such error or incompleteness, notify it to
the Operator by sending an email to [email protected]
6.10. Without prejudice to other remedies available under law or equity, should the
Account Holder not comply with this clause, the Operator:
a. shall be entitled to full compensation for all costs that may be associated with the
error or incompleteness, and harm resulting from the breach of this clause by the
Account Holder.
b. reserves the right to, notably but not limited to, block the Account Holder’s
Account, and/or freeze or subtract all or part of the Account balance without prior
notice, in order to cover part or all of the damages suffered or envisaged to be
suffered by The Operator. An Account Holder’s identity will be determined on the
basis of all or a combination of information, such as name, mailing address, email
address, credit/debit card number, and any other type of identification that may
possibly be required.
7. Disclaimer
7.1. These rules as published in English and as may be amended from time to time in
accordance with these Rules govern the Contract between you and the Operator. These
Rules may be published in a number of languages for information purposes and for ease
of your access. All versions will convey the same principles in different languages. Should
there be any discrepancy between the terms in the English language version and the
version in any other language, the version which is more beneficial to the Customer shall
prevail.
7.2. The Account Holder is advised to comply with applicable legislation in the jurisdiction in
which they are domiciled and/or resident. The Operator does not provide advice to theAccount Holder regarding tax and/or legal matters. Should the Account Holder wish to
obtain advice regarding tax and legal matters, they are advised to contact appropriate
advisers and/or authorities in the jurisdiction in which they are domiciled and/or
resident.
7.3. In the event of the Operator being found liable in any way by a court of law and/or a
similar authority with legal competence and/or jurisdiction over the Operator, then the
Operator’s liability is limited to the amount of the stake, or the Account Holder’s net
winnings, whichever is the lesser. Alternatively, when relevant and applicable, the
amount recorded in the Account or the amount transferred into or out of the Account,
whichever is the lesser.
7.4. The Operator reserves the right, at all times, to resolve any dispute, at its own discretion,
in accordance with principles of equity.
7.5. The Operator is not affiliated or connected with sports teams, event organizers, or
Customers displayed on its websites, and does not claim any intellectual property rights
relating to their name and image, which are used strictly in order to provide the Services.
7.6. The Operator makes no representation or warranty, explicit or implicit, as to the legal
rights of the Account Holder to participate in the Services, nor shall any of The Operator’s
employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising,
promotion or other agencies, media partners, agents or retailers have the authority to
make any such representation or warranty. The Account Holder shall not use the
Services, open, use or reuse an Account, enter the Website, nor accept any Prize if the
Account Holder does not fully understand, agree to, wish to become a party to, and
comply with, without exception, all these rules contained herein, and as these may be
amended from time to time.
7.7. The Operator does not acknowledge or accept any liability for damage and/or losses to
an Account Holder and/or a third party caused directly and/or indirectly due to the
Account Holder:
a. making deposits to their Account via a third party’s Card or account
b. requesting withdrawals from their Account to a third party’s account
c. providing incorrect details of his personal account for the purpose of withdrawals
from his Account
d. allowing third parties to use his Account to make deposits to or withdrawals from
his Account.
7.8. The Account Holder should take all appropriate measures to protect the data and/or
Software stored on their computer against all damage of any sort or intrusion.
7.9. The connection to the Website and the participation of the Account Holder in any Service
is under the Account Holder’s responsibility.
7.10. The Operator does not acknowledge or accept any liability whatsoever for damage
and/or losses to an Account Holder and/or a third party caused directly and/or indirectly
due to any:
a. mistake, misprint, misinterpretation, mishearing, misreading, mistranslation,
spelling mistake, fault in reading, transaction error, technical failure, technical
hazard, registration error, manifest error, cancellation of a game for any reason,
Force Majeure and/or any other similar event
b. violation of these rules
c. collusion and/or criminal actions
d. advice provided by the Operator
e. failure of the Operator’s central computer system or any part thereof; delays,
losses, errors or omissions resulting from failure of any telecommunications or
any other data transmission system
f. and/or financial risk and loss, including but not limited to variances in exchange
rates.
7.11. The Account Holder understands that the Services offered on the Website are for
entertainment value only. The Account Holder is not required to use the Services, and
such participation, if elected by the Account Holder, is at the Account Holder’s sole
choice, discretion and risk. The Account Holder’s interest in the Services and the Website
is personal, and not professional. The Account Holder enters the Website for their sole
personal entertainment. Any other entrance, access, use or reuse of the Services and/or
the Website by the Account Holder/ Customer is prohibited.
7.12. The SMS notification service is purely for the benefit of the Account Holder. The
Operator does not acknowledge or accept any liability whatsoever should there be a
mistake in the content of the SMS notifications or should the Account Holder fail to
receive the SMS notification(s).
7.13. All Prizes won through competitions, promotions and/or poker tournaments and virtual
slots organised by the Operator will be sent within an estimated and not guaranteed
delay of six weeks from the end of the competition, promotion or tournament.
7.14. Should the Account Holder’s participation in the Services be interrupted by a failure of
the telecommunication system, or of the Account Holder’s computer system, preventing
them from continuing to use the Services after they have placed a wager, The Operator
shall take all reasonable steps to ensure that its approved computer system enables the
Account Holder to resume, upon restoration of the system, the Account Holder’s
participation in the Services as at the time immediately before the interruption. If the
Operator’s system does not enable the Account Holder to do so, The Operator shall:
a. ensure that the game is terminated;
b. refund the amount of the wager to the Account Holder in their account.
7.15. Should a Service miscarry after starting due to a failure on the part of the Operator’s
computer operating system, the Operator shall:
a. refund the amount wagered in the Service, and if the Account Holder has
an accrued credit at the time the Service miscarries, credit the monetary
value of the credit to the Account Holder’s account or, if the said account
no longer exists, by paying it to the Account Holder in an approved manner.
b. immediately inform the Regulator of the circumstances of the incident
c. refrain from conducting a further Service if the Service is likely to be
affected by the same failure.
7.16. Participation in the Services implies knowledge and acceptance of the limits of the
Internet, especially:
a. technical capacity, response time for consultation, interrogation or transfer of
information, risk of interruption, and in general risks inherent in any connection
and transmission failure
b. failure in the protection of data
c. contamination risks by potential viruses circulating on the net.
Hence, without prejudice to other clauses of this Disclaimer section, The Operator shall
not be responsible for (including but not limited to):
a. transmission and/or reception of any data and/or information on the Internet
b. any dysfunction of the network preventing the good progress of any game
c. failure of any reception material or communication circuit
d. loss of any data
e. any damage caused by a virus, computing bug or technical failure
f. any damage caused to the material of the Customer, including hardware and
software
g. any failure preventing or limiting participation in a game, or a failure damaging
the Account Holder’s system, including their hardware and software.
7.17. Gaming material (whether electronically obtained or obtained by other means) is
automatically invalid if counterfeited, mutilated, forged, altered or tampered with in any
way, or if illegible, mechanically or electronically reproduced, obtained outside
authorized legitimate channels, or if it contains printing, production, typographical,
mechanical, electronic or any other errors.
7.18. The Operator is not responsible for lost, late, illegible, incomplete, damaged, mutilated,
misdirected or ‘postage due’ mail, requests, Prize claims or entries.
7.19. The Operator’s liability for any error or malfunction included in the games is limited to
replacement. The Operator shall not be liable for playing device malfunctions nor
attempts by the Account Holder to use the Services by methods, means or ways not
intended by the Operator.
7.20. The Account Holder shall hold the Operator, its employees, officers, directors, licensees,
distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other
agencies, media partners, agents and retailers harmless and shall fully indemnify the
same from any and all costs, expenses, liabilities and damages whatsoever that may arise
as a result of Account Holder’s:
a. entry, use or reuse of the Website
b. use of any Website material
c. entry, use or reuse of the servers used to provide the Services
d. entry, use or reuse of a Client Application
e. participation in the games and Services; or
f. the acceptance of any Prize.
7.21. Under no circumstances, including but not limited to negligence, shall the Operator, its
Software and Client application, software suppliers, subsidiary companies, or affiliates
be liable for any direct, indirect, incidental, special or consequential damages resulting
from the use of or the inability to use The Operator ‘s or its suppliers’ products, Client
Application and/or materials. The Account Holder specifically acknowledges and agrees
that the Operator is not liable for any defamatory, offensive or illegal conduct of any
Account Holder. If the Account Holder is dissatisfied with any Service, or with any of the
present the Operator Rules, the Account Holder’s sole and exclusive remedy is to
discontinue using the Services.
7.22. The Account Holder understands, acknowledges and accepts that any resemblance of
names, circumstances or conditions used, depicted, described or suggested in the games
operated on the Website with reality is entirely coincidental and unintended.
7.23. The Account Holder understands that the Operator reserves the right to change or
remove any of its Services at any time.
7.24. The Account Holder shall review these rules as posted on the Website on a regular basis,
and not less than once a month.
8. Privacy Policy (including cookies)
8.1. Our Privacy Policy may be accessed in full here https://www.highbet.com/en/privacy-policy
9. Bonus Rules
9.1. General
9.1.1.The Operator regularly organises bonus campaigns for the different gaming products
offered. The terms and conditions of the bonus system shall be defined in the bonus
terms and conditions tailored to each bonus campaign. Bonuses can be subject to the
obligation of wagering them a certain number of times (“Wagering Requirement”)
before they can be withdrawn. If a bonus is subject to a Wagering Requirement,
winnings generated by the wager of the bonus will be able to be withdrawn only when
the Wagering Requirement is fulfilled.
9.1.2. An Account Holder is eligible for one bonus per campaign, with the exception of socalled “Refer a friend” campaigns.
9.1.3.An Account Holder is only eligible for one bonus per Account which shall mean no more
than one bonus per user, IP address, computer device, family, residential address,
telephone number, credit or debit card and/or e-payment account, e-mail address, and
environments where computers are shared (university, fraternity, school, public library,
workplace, etc.).
9.1.4.The Operator further reserves the right to ask any customer to provide sufficient
documentation for Highbet to be confident in its absolute discretion as to the customer’s
identity before Highbet credit any bonus, free and risk-free bet or offer to the customer’s
account.
9.1.5.The Operator reserves the right to offer a specific bonus to a specific customer or group
of customers.
9.1.6.In case of discrepancy between the English version of the bonus terms and conditions
and any translation of them, the English version shall prevail.
9.1.7.The Operator reserves the right to cancel or amend the terms and conditions of any
customer offer or promotion at any time.
9.2. Sportsbook
9.2.1.Each qualifying bet is subject to the qualification rules detailed in the individual bonus.
9.3. Bonus Abuse
9.3.1.“Bonus Abuse” includes, but is not limited to:
- breach of terms and conditions of a bonus, free bets or any other promotional
offer.
- the opening of multiple accounts to claim multiple bonuses
9.3.2. Where there is a reasonable suspicion that the Account Holder has committed or
attempted to commit a bonus abuse, either on their own or as part of a group, the
Operator reserves the right to:
- forfeit the bonus allocated to the Account Holder and any winnings from that
bonus, and/or
- revoke, deny, or withdraw a bonus offer from the Account Holder, and/or
- block an access to particular products, and/or
- exclude the Account Holder from any future promotional offers, and/or
- terminate the Account Holder’s account with immediate effect.
9.3.3.Where there is a reasonable suspicion that a series of bets has been placed by a
customer or group of customers which, due to a bonus, free bet or any other
promotional offer, result in guaranteed customer profits irrespective of the outcome,
the Operator reserves the right to reclaim the bonus and in its absolute discretion to
settle bets at the correct odds, void the free bets and/or void any bet funded by the
bonus or bonus winnings.
9.4. Refer a Friend
9.4.1.For “Refer a friend” campaigns, an Account Holder can benefit from more than one
bonus per campaign and/or per month, subject to the limit set up in each specific “Refer
a friend” campaign.
9.4.2.Referrers are not permitted to refer a member of their family nor are they permitted to
refer friends or colleagues from the same household or with whom they share a credit
or debit card or e-payment account, IP address and/or computer device.
9.4.3.The Operator reserves the right to withhold the bonus from the Referrer and to discount
bets made by one or more Referees where the Operator suspects that the
Referrer/Referee(s) has abused the spirit of the bonus offer including, but not limited
to, instances where Referees make identical or very similar deposit and betting patterns.
10. These Rules
10.1. The use of all products on this website are subject to the regulations imposed by the
Regulator (www.mga.org.mt).
10.2. For any dispute relating in any way to the use of products on this website, Customers are to
identify the appropriate course of action in line with Section 10.
10.3. The Operator reserves the right to make changes to the site, betting limits, pay-out limits
and offerings.
10.4. A bet can be declared void, and will be, in the event of required compliance with applicable
law or Force Majeure.
10.5. For complete rules on each product, please visit the corresponding section.
The rules of all individual products are an integral part of the Contract between the Operator
and an Account Holder. By accepting the Operator Rules, Account Holder confirms that he
has read and understood these rules and that he will abide by them.
The Operator reservesthe right to limit or refuse any bet, stake or other wager made by you
through your account at any time. Operator is not obliged to give reasons for doing so but
will make reasonable efforts to give reasons where possible.
11. Claims and Disputes
11.1. Any claim regarding a transaction in conjunction with an Account shall be made to the
Operator within six months after the transaction, payment and/or settlement took place, or
should have taken place; otherwise the Operator reserves the right, at its own discretion,
not to consider the claim.
11.2. If an Account Holder wishes to lodge a complaint or a query relating to the handling of the
Account Holder’s affairs, it should do so with Highbet’s Customer Support using the "Contact
Us" section on the Website or by sending an e-mail to [email protected]. Highbet will
acknowledge receipt of your complaint within 48 hours and shall employ every effort to
resolve your complaint within 10 days. From the date on which it is received. If a compliant
has not been resolved to your satisfaction, you may escalate the complaint via our ODR
platform or through our ADR entity in terms of this section.
11.3. If your complaint is transactional in nature, being that it relates to the outcome of a
transaction such as the betting results, account management, and/or misleading terms and
conditions, then we consider such a compliant to be a dispute and you may refer the dispute
to Highbet’s appointed Alternative Dispute Resolution (“ADR”) entity, MADRE by completing
and submitting a claim at https://madre-online.eu.
11.4. The mentioned ADR procedure is free of charge for Account Holders, independent of the
outcome. Decisions pursuant to the procedure through the ADR entity MADRE are binding
upon Highbet and the Account Holder having lodged the dispute. The procedure before the
ADR entity does not restrict or prejudice your right to bring proceedings against Highbet in any
court of competent jurisdiction.
11.5. An Account Holder may also file disputes or unresolved complaints through the Online
Dispute Resolution (‘ODR’) platform http://ec.europa.eu/consumers/odr/
11.6. If a complaint is regulatory in nature, without a transactional element, you should contact
the Malta Gaming Authority on [email protected]
12. Bet Confirmation
12.1. Bets will not be valid if there are insufficient funds in your account.
12.2. A bet that you request will only be valid once accepted by SCGO LTD servers. Each valid bet
will receive a unique transaction code/ID. We shall not be liable for the settlement of any
bets, which are not issued with a unique transaction code/ID. If you are unsure about the
validity of a bet, please check your account history or contact us.
12.3. Should a dispute arise, you and Highbet agree that the SCGO LTD transaction log database will
be the ultimate authority in such matters.
13. Resulting and Pay-out
13.1. All bets and wagers are subject to these Terms and Conditions.
13.2. Highbet reserves the right to suspend a market and/or cancel any bet/wager at any time. When
a market is suspended any bets entered will be rejected. Highbet also reserves the right to cease
betting on any markets at any time without notice.
13.3. The 'To Return' calculation available on the website is for information purposes only, and all
bets will be calculated using the stake at the odds accepted. In multiple bets with a void
selection(s) the 'To Return' figure is reduced in line with this selection being removed only.
13.4. Should a customer include a non-runner or void selection in a multiple bet, the bet will be
settled on the remaining selections only.
13.5. Winnings from resulted bets are added to the balance of your betting account. Any
funds/winnings credited to an account in error are not to be considered available for use, and
Highbet reserves the right to void any transactions involving such funds and/or withdraw the
relevant amount from your account and/or reverse the transaction, either at the time or
thereafter when found.
13.6. Highbet reserves the right to withhold payment and to declare bets on an event void if we have
evidence that the following has occurred: (1) the integrity of the event has been questioned;
(2) the price(s) has been manipulated; or (3) match fixing has taken place. Evidence of the
above may be based on the size, volume or pattern of bets placed with Highbet across any of
our betting channels. A decision given by the relevant governing body of the sport in question
(if any) will be conclusive. If any customer owes any money to Highbet for any reason, Highbet
have the right to take that into account before making any payments to that customer.
13.7. In the case of a series of bets being placed by individuals or a syndicate to manipulate Betting
Rules, Highbet have the right to withhold/stop payment or winnings until such a time as Highbet
are satisfied no Rules have been broken.
13.8. For events where there is no official ‘off’ declared, the declared original start time of the
event will be deemed the ‘off’. If for any reason a bet is accepted after an event or match has
started (other than In-Play betting clearly indicated on the website), bets will stand if the final
outcome is not known, and that no participant/team has gained any material advantage from
this at the time the bet was placed. If the outcome of an event/market is known Highbet.com
reserves the right to void and return the bet, win or lose. Disputes over times bets are placed
will be settled using the transaction logs on our servers.
13.9. In-Play betting - where we have good reason to suspect that a bet is placed after the outcome
of an event/market is known, or after the selected participant or team has gained a material
advantage (e.g. a score, sending off etc.) Highbet reserve the right and return to void the bet,
win or lose.
13.10. If for any reason Highbet are unable to properly validate the outcome of a particular market
(e.g. due to loss of information), all bets will be void, unless resulting of bets is already
previously determined.
14. Obvious Price or Terms Errors
14.1. Whilst every effort is made to avoid errors, however, sometimes they can still occur due to
human error or system problems. Obvious errors, also referred to as palpable errors, or
omissions in respect of the announcing, publishing or marking of prices, handicaps, or results
sometimes occur despite our efforts to ensure total accuracy.
14.2. In the event that we make an obvious error, which occurs when the odds/terms offered are
materially different from that available in the general market and/or are clearly incorrect
given the probability of the event occurring, we reserve the right to amend that error and
\settle bets at the correct odds/terms available when the bet was struck
\
14.3. If we have made an obvious error on the odds/terms of a bet placed on an in-play market,
we will settle that bet at the accurate odds/terms of that selection and/or bet at the time of
bet placement
14.4. If we have made an obvious error on a bet placed on a market offered before an event has
started, then the following will take place: - If more advantageous odds/terms have been
applied at the time of bet placement, we will settle the bet at the accurate odds/terms at the
time of bet placement or, on condition that verification is provided, at the best odds/terms
available. If less advantageous odds/terms have been applied at the time of bet placement,
we will settle that bet at the accurate odds/terms of that selection and/or bet at the time of
bet placement.
14.5. We will make every effort to inform clients before the event starts of an obvious error in
prices, handicaps, or terms, but this may not be possible in all cases.
15. Amendments
15.1. Any material change to these General Terms and Conditions shall be notified in advance by
the Operator to the Account Holder before coming into effect and the Account Holders shall
be required to provide their consent to the amended terms and conditions.
16. Your Personal Information
16.1. Please refer to our Privacy Policy for details on how we deal with any personal information
received by us from you. You confirm that you have read, understood and accept the
Company’s Privacy Policy. Our Privacy Policy can be accessed in full here:
https://www.highbet.com/en/privacy-policy
17. Responsible Gambling & Exposure to Gambling Products
Please visit our Responsible Gambling Page
There are specific software products available to assist Customers to exclude themselves from being
exposed to gambling products. For more information, please visit the following sites:
• Netnanny: www.netnanny.com/features/internet-filter
• Gamblock: www.gamblock.com
• Betfilter: http://www.betfilter.com/
• CYBERsitter: https://www.cybersitter.com/