Safer Gambling
Highbet.com is committed to endorsing responsible gambling among its customers, as well as promoting awareness of problem gambling and improving prevention, intervention, and treatment.
Responsible Gambling
Highbet.com’s Responsible Gambling Policy outlines its commitment to minimizing the negative effects of problem gambling and promoting safer gambling practices.
Highbet.com supports the new generation of online gamblers by offering a wide range of games and entertainment. We also take full responsibility for our product selection.
Clear and safe products allow each user to play within their financial means while receiving top-quality service. Integrity, fairness, and reliability are the guiding principles of Highbet.com.
The aim of Highbet.com is to provide the world’s safest and most innovative betting and gaming platform for adults. The clear and secure products we offer ensure that every user can play within their financial limits while receiving the highest quality service.
It is therefore essential that Highbet.com makes every effort to avoid and reduce the problems that may arise from participating in gambling, particularly in cases of excessive play. At the same time, it is important to respect the rights of those who participate in games of chance for entertainment.
Player Security
We are responsible for our players’ safety. To ensure that minors do not engage in gambling, we work closely with independent age-verification organizations. We fully recognize the importance of protecting our players’ privacy and handle personal data and payments with the utmost care.
All products we offer are tested through leading testing laboratories to guarantee randomness and fairness. Our marketing and advertising comply fully with Malta Gaming Authority regulations and our internal player protection policy.
Protection Against Problem Gambling: Research – Prevention – Intervention
Betting and gaming are forms of entertainment, like any other leisure activity. Unfortunately, for some individuals, gambling can become addictive.
Customers dealing with gambling addiction should take steps to prevent further participation in gaming activities. Therefore, Highbet.com emphasises the importance of contacting the organizations listed below for support and professional guidance.
Highbet.com encourages you to learn more about responsible gambling through the following organizations:
GambleAware
GambleAware provides information, advice, and directs people to support services to help keep individuals safe from gambling harm.
Gambling Therapy
Gambling Therapy is a global online support service offering multilingual assistance for people affected by problem gambling.
Protection of Minors
Highbet.com strictly prohibits minors (individuals under the age of 18) from participating in games and placing bets. Therefore, we require age verification as a mandatory step during registration. Highbet.com treats the issue of minors engaging in gambling with utmost seriousness. To ensure the best possible protection, we also rely on the support of parents and guardians.
To protect minors, please:
- Keep your account login details (user ID and password) in a safe place
- Do not save your passwords
- Always log out of your account
- Inform your children about the potential negative consequences of underage gambling
Additionally, we recommend installing third-party filtering software. These tools help restrict access to websites that are inappropriate for children and teens. We recommend the following:
- Gamban
- BetBlocker
- Gamblock
- Netnanny
- Betfilter
- CYBERsitter
Responsibility Towards Problems
Highbet.com provides a wide variety of betting and gaming products so players can enjoy their experience on the website. At the same time, we recognise the importance of ensuring a safe gambling environment.
For customers who struggle with setting limits, assessing risks, or treating gambling purely as entertainment, Highbet.com takes responsibility by offering tools and support — and, where necessary, blocking access to the website’s products.
Problem Gambling
Problem gambling is any behaviour that disrupts your life.
Gambling addiction — also known as pathological gambling, compulsive gambling, or gambling disorder — is a mental-health condition related to impulse-control issues and similar to other addictive disorders.
Individuals with gambling problems cannot control the impulse to gamble, even when it negatively affects themselves and those around them.
The Signs of Problem Gambling
- You are preoccupied with gambling and lose interest in other aspects of life
- You gamble to escape personal or work-related problems
- You cannot stop gambling, even when you realise you are losing
- You increase the amount of money you wager in an attempt to win back losses
- You lie about the time and money spent gambling
- You steal or borrow money to gamble or pay gambling debts
- You prefer gambling over spending time with family, friends, or loved ones
Self-Assessment Test
If you’re unsure whether gambling has become a problem for you, you can take an online self-assessment test to understand its impact on your life. The tool is simple and easy to use. To access the test, visit: https://www.gamcare.org.uk/self-help/self-assessment-tool/
Limit Options
Highbet.com offers tools that allow you to maintain control over your gambling behaviour. These tools help ensure that playing remains a form of entertainment and stays within your personal limits.
Deposit Limit
A deposit limit helps you control the amount of money you can deposit daily, weekly, or monthly. Once a limit is set, you will not be able to exceed it until the specified time period resets. Requests to decrease a limit take effect immediately, while requests to increase or remove a limit take 24 hours to be approved.
Session Limit
A session limit allows you to set the maximum duration of your gaming sessions. When the designated time is reached, you will be logged out automatically and unable to resume gaming until the next day.
Cool-Off / Time-Out
A cool-off period — also known as a time-out — enables you to block access to your account for a short period (24 hours, 48 hours, 7 days, or 30 days). Once activated, your account will remain inaccessible until the period ends, and it cannot be reopened during this time.
Self-Exclusion
If you believe you are at risk of developing gambling-related issues, you can choose to self-exclude for a longer period: 6 months, 1 year, 2 years, 5 years, or permanently.
During the self-exclusion period:
- Your account will be closed
- You will be prevented from accessing Highbet.com
- Any pending withdrawals will be processed
- You will not receive marketing materials
Once the exclusion period expires, and if you wish to resume gambling, you must contact customer support to request reactivation. Requests are reviewed carefully, and accounts are reopened only after a mandatory 24-hour “cooling-off” period.
Account History
Customers can view their transaction history, including deposits, withdrawals, bets, and wins, at any time by visiting the “My Account” section. This helps players track their activity and maintain control over their gambling habits.
Training of Employees
All Highbet.com employees involved in managing the betting and gaming products are trained to recognize signs of problem gambling and to assist players seeking help. They receive regular training on responsible gambling policies and procedures to ensure that customer welfare is always prioritised.
Blocking Gambling Websites
If you wish to restrict access to gambling websites entirely, we recommend installing specialized software that blocks gambling-related content. These tools provide an additional layer of protection for those who want to prevent temptation or maintain full control.
Recommended tools include:
- Gamban
- BetBlocker
- Gamblock
Useful Links for Further Support
If you or someone you know may be experiencing gambling-related harm, the following organizations can provide assistance:
- GambleAware – https://www.begambleaware.org/
- Gambling Therapy – https://www.gamblingtherapy.org/
- Gamblers Anonymous – https://www.gamblersanonymous.org/